FAQs

At True42, we specialize in providing premium-quality weighing solutions for various applications, including calibration weights, pocket scales, bathroom & fitness scales, kitchen scales, precision balances, and counting scales. To help you get the most out of our products, we’ve compiled a comprehensive FAQ section. Here, you’ll find answers to commonly asked questions about our products, their usage, and our policies.

We offer a wide range of weighing solutions:

  • Use calibration weights to make sure your scales are accurate.
  • Pocket Scales for portable precision.
  • Bathroom & Fitness Scales for health tracking.
  • Kitchen Scales for precise measurements in cooking.
  • Precision Balances for professional and laboratory use.
  • Counting Scales for inventory and parts counting.
  • Each product is designed for reliability, ease of use, and long-term durability.

Your unique needs will determine which scale is best for you:

  • For on-the-go use, choose for pocket scales.
  • Bathroom and fitness scales are useful for tracking personal health.
  • For cooking or baking, choose kitchen scales.
  • For high-precision measurements in labs or industries, select precision balances.
  • For managing inventory, go for counting scales.

Product Usage

Scales are recalibrated using calibration weights to guarantee precise readings. Follow these steps:

  • Activate the scale and select the calibration setting.
  • Place the calibration weight on the platform as instructed in your scale’s guidebook.
  • Adjust settings if needed and save the calibration.

Our bathroom & fitness scales are engineered for precision. Many models offer additional features like body composition analysis and BMI tracking for a comprehensive health overview.

Yes, our kitchen scales are designed with food-safe materials. Clean the weighing surface before and after use for hygienic operation.

Absolutely! Our counting scales are perfect for inventory management, allowing you to quickly and accurately count parts, pieces, or products in bulk.

Maintenance and Care

To ensure longevity:

  • Store them in their protective case when not in use.
  • To prevent rust or corrosion, keep them in a dry atmosphere.
  • Clean gently with a soft cloth if necessary.

The scale’s surface can be cleaned using a moist, gentle cloth. To avoid damage, stay away from harsh chemicals and excessive dampness. A tiny bit of mild detergent can be applied to stains that are difficult to remove.

For stability, set the scale on a level, sturdy surface. Stand still and distribute your weight evenly while measuring. Periodically replace the batteries to maintain functionality.

Troubleshooting

If your kitchen scales, pocket scales, or other True42 products are not powering up:

  • Check the batteries and replace them if needed.
  • Make sure the contacts on the battery are clean and positioned correctly.
  • For help, get in touch with our customer service staff if the problem continues.

Inaccurate readings can occur due to:

  • Improper calibration. Recalibrate using calibration weights.
  • Uneven placement. When using the scale, always use a level surface.
  • Make sure the object being weighed fits on the scale.

Purchasing and Shipping

Visit our website at True42.com to explore and purchase our products, including calibration weights, pocket scales, bathroom & fitness scales, kitchen scales, precision balances, and counting scales.

Orders are processed in 1-2 business days, and standard shipping takes upto 5-7 business days. For faster shipment, there are various options.

Returns and Warranty

Within 15 days of delivery, you can return any unused items in their original packing. Please be aware that returns are not accepted for things that have been misused and damaged.

Yes, all our products, including precision balances and counting scales, come with a limited warranty covering manufacturing defects.

Give our customer service representatives your proof of purchase and the specifics of the problem. We’ll help you with the warranty claim procedure.

Customization and Bulk Orders

True42 offers customization for bulk orders. Whether you need calibration weights for a specific scale or counting scales with specialized features, we can accommodate your needs.

Yes, we provide discounts for bulk orders. For availability and pricing, get in touch with our sales staff.

Safety and Compliance

Yes, our products, including precision balances and calibration weights, meet industry standards for accuracy and reliability.

While our bathroom & fitness scales are safe, children should use them under adult supervision to prevent accidents or misuse.